Frequently asked questions

I submitted my order, but I haven’t received a confirmation. What should I do?

Sometimes, our emails might end up in your promotions or spam folders by default. To make sure you receive your order confirmation, we recommend checking these folders. If you’re still unable to find it, feel free to reach out to us at hello@projectbiohacking.shop

How long will it take for my order to arrive?

At ProjectBiohackingPH, we are committed to providing fast and efficient service, processing and shipping orders 7 days a week. Orders are shipped within 24 to 48 hours after payment is received.

How can I check the current status of my order?

Once your order is placed and payment is confirmed, you’ll receive an email with a tracking number for your shipment. This email will be sent to the address you provided during checkout. Be sure to check your inbox, including spam and promotion folders, for this information. To monitor your order’s progress, simply click the tracking link in the email. If you have any questions about our shipping policies, don’t hesitate to contact us at hello@projectbiohacking.shop

What is your policy on refunds and returns?

We take great care in packing and shipping our products. If your order arrives damaged due to courier handling, we’re happy to issue a refund right away.
Simply provide an unboxing video that clearly shows the package and product upon opening — this helps us process the claim quickly with our courier partners.

As our products are classified as research peptides, we’re unable to offer refunds for reasons outside of shipping damage.

Thank you for your understanding and support!

Are Your Research Products Legal To Purchase?

Yes, they are legal because they are intended solely for research purposes. These products are not approved by the FDA for treating any medical conditions and strictly prohibited for use with human or animal consumption.

What uses are your Research Products for, and at what dosages should I use them at?

The research products listed on our website are not FDA-approved and are exclusively designed for research purposes ONLY. They are not meant for human or animal consumption under any circumstances. As a result, we do not offer advice on dosages or usage, as such discussions violate Federal Laws. To ensure our business remains compliant, we adhere strictly to these regulations. Any questions related to this topic will not be addressed.

What steps do you take to ensure the quality and purity of your products?

Our products are manufactured in a certified facility that meets the highest international standards — including ISO 9001, ISO 14001, and ISO 45001.
To ensure safety and legitimacy, our manufacturer is verified by trusted third-party auditors.

With a dedicated research team, modern laboratory, and strict quality-control processes in place, every batch is produced with precision and care — delivering the reliable consistency our customers expect.

What are the best practices to store my research products?

Most of our research Liquids should be stored at room temperature in away from sun or heat sources. All Research Peptides should be stored in a refrigerator once they are reconstituted.

What is the shelf life of my product?

To maintain the highest quality of your research products, we recommend that you use them for research no longer than 2 years after you purchased them.

How do I receive customer support if I have other questions not on your FAQ page?

For any inquiries not answered on this page, please don’t hesitate to email us at hello@projectbiohacking.shop or contact us on Viber / WhatsApp using this number: +63 928 154 0621